Global Repair Group

 

Passenger Experience

Our number one priority is making sure that passengers with damaged or lost assistive devices are able to move forward with ease and limited interruption.

IMMEDIATE ASSISTANCE

IMMEDIATE ASSISTANCE

Oftentimes, assistive device damages require immediate attention and cannot be delayed. We are always ready to step in and accommodate all passenger needs, so they can feel confident that their situation will be effectively and efficiently resolved.

EQUIPMENT WHEN YOU NEED IT

EQUIPMENT WHEN YOU NEED IT

Some repairs require more time than others, which is why we are ready to loan equipment to passengers and help them continue uninterrupted mobility during the duration of the repair.

ONGOING SUPPORT

ONGOING SUPPORT

We make certain that passengers continue to be satisfied after their claim is resolved. We follow up post-repair, ensuring equipment is properly operating, and that all other aspects of the claim were fulfilled to the passenger’s expectations. GRG is also happy to provide passengers with handling information for their specific equipment in order to prevent damage while travelling in the future.